NO. 1 Z-WAVE PAIRING TRICK

March 04, 2015 30 Comments

Sometimes you just can’t pair a sensor or a switch with your Z-Wave controller, no matter what you try. You’ve done your research and installed similar devices without any problems. You’re positive this unit is compatible with your hub and yet it will not include.
We have found a solution that will work most of the time if everything else has failed. As strange as it may sound, the trick is to exclude the item from your network. 

But why would I unpair something that has never been included to my network in the first place? 
Well, there are at least 2 reasons:
  1. Configuration errors sometimes occur during the pairing process. As a result, the device is not successfully paired but neither is it ready for another pairing attempt - it needs to be excluded first.
  2. You might have received an item that has been previously associated with a different Z-Wave network (maybe it was tested at a factory and is still part of that network). Luckily, you’re able to exclude a Z-Wave unit from any network using your controller.

How to unpair a Z-Wave device that has not been paired with your controller yet?
Simply send the appropriate command to put the controller in “exclusion mode”. Keep in mind that every hub is a little different when it comes to executing this process.

If you’re running your VeraLiteVeraEdge, VeraPlus, or VeraSecure on the latest UI7, try pairing your device and after inclusion times out simply hit the green Retry button in the bottom right corner - this will put the controller in exclusion mode. Proceed with activating the device in exclusion mode (check your manual for instructions). Vera will confirm the device was excluded in a message on top of the screen. Retry the inclusion process again afterwards.
When dealing with older firmware, just press the exclusion ("-") button on the hub and proceed as with a regular exclusion/inclusion for a given product.
Same thing for your Nexia Bridge - you may send the unpairing command straight from your hub by clicking the "-" button.

Things get more complicated with controllers operated fully from an online app. Here are the step-by-step instructions for SmartThings and Wink general device exclusion:

Start with resetting your SmartThings hub, then:

  1. Plug your Z-Wave device in or put the batteries in
  2. Tap the Menu icon in your SmartThings app 
  3. Tap Hub is online
  4. Tap Z-Wave Utilities
  5. Tap General Device Exclusion
  6. The app will show this message: “Please follow the manufacturer’s instructions to remove the Z-Wave device from My SmartThings.” There will also be a spinning circle next to the message “Exclusion Mode Active”
  7. While Exclusion Mode is active, perform the device-specific exclusion confirmation (e.g., a physical button press)
  8. The app will confirm device exclusion
  9. Tap Done

Once exclusion is completed, please try adding the device again by clicking on Add Thing in the SmartThings app and activating your device in inclusion mode.

Here is how to unpair a device in Wink:
  1. Open the mobile app and click on Hubs
  2. Click on the gear icon (Settings)
  3. Click on your hub (most likely named Wink Hub)
  4. Scroll down to Settings and click on Z-Wave
  5. Click on Exclusion Mode and continue like you would when typically pairing or unpairing your device > Wink will not confirm exclusion, instead just watch the LED indicator on your hub going from blinking blue (communicating) to solid green (communication completed)
  6. After the exclusion process, try including the device again. And don't forget to check if the product is supported by Wink here.
NOTE: Sometimes, you will have to repeat the above process a few times before the unit is excluded. Always look for the appropriate indicator that the device is ready to be paired, like a flashing LED light.

Did we miss anything? Probably yes so feel free to correct, ask, share, and argue below.


30 Responses

Jan (The Smartest House)
Jan (The Smartest House)

May 05, 2018

Hi Barry,
The trick is to actually exclude the devices which are not showing up so you need to make sure you’re using the SmartThings Classic app and follow the steps for general exclusion for EACH of the switches and other z-wave devices you want to add to your network. If you’re running into problems, feel free to reach out to our support or contact SmartThings for assistance.

Barry
Barry

May 05, 2018

I had a successfully working Samsung Hub with 4 various GE Z Wave switches. Because of a rogue command that switched my bedroom light on unasked for, I reset the hub to factory settings, deleted the SmartThings app and started over. Now, while the hub works, I cannot get any devices to pair. I am trying to exclude the hub (it is the only device showing up) but it seems to be in a permanent loop. The Samsung hub is V.2. Can you help?

Jan (The Smartest House)
Jan (The Smartest House)

April 06, 2018

Hi Brent, it’s hard to say what’s going on since we don’t have any details on the platform (Z-Wave hub) you’re working with. But if you contact the support for your system, they should be able to answer any questions about connectivity.

Brent
Brent

April 03, 2018

Hi. I have 2 Leviton dimmers that the icon shows a cloud with an ‘x’ on it. The message at the bottom says ’ 2 lights offline’. However, I am able to turn these lights on and off with the app as if all is ok. Any idea what’s up? I have done the Zwave network rediscovery a few times but that doesn’t seem to have any affect.

Jan (The Smartest House)
Jan (The Smartest House)

December 12, 2017

No problem! We’re happy we can help ;)

Laura
Laura

December 10, 2017

I could not get 2 Z-wave smart outlets to work. This page helped me figure it out. I can’t thank you enough for having this out here for us to find !!

Niel Giron
Niel Giron

November 25, 2017

A friend talked to me about smart house ones, had no idea what this was about it no with this info I like to learn more about it, I’m very interested so i hope i can get some emails from you in order to learn more about this smart home and later on try to get some of this items at home, good work thanks for post such a good info.

John
John

October 04, 2017

Thank you for this! I was trying to setup a hub for the first time and about 6 THINGS would not connect. I see this was written in 2015 and now it 2017 it is still relevant.

Kevin Meyer
Kevin Meyer

July 29, 2017

I answered my own question on controlling one device with Nexia bridge and SmartThings hub… no.

Kevin Meyer
Kevin Meyer

July 29, 2017

I am just starting to experiment with smart home devices and had two different systems working before activating a SmartThings hub: 1) iHome ISP6X SmartPlug (compatible with SmartThings) controlled by the Android app, and 2) Nexia RP100 wall plug controlled by a Nexia wi-fi thermostat with built-in Z-Wave bridge. Do the two devices need to be removed from the iHome and Nexia controllers before they can be added to SmartThings, or can each be connected to two controllers (e.g. Nexia bridge and SmartThings hub)?

Pierre Roc
Pierre Roc

July 07, 2017

Thanks work perfect

Jason
Jason

May 29, 2017

This worked for me! Thanks!

Jan (The Smartest House)
Jan (The Smartest House)

May 02, 2017

Our pleasure John, it’s great to hear the article solved your issue!

John
John

May 02, 2017

Excellent work. This resolved a days old issue with my GE switch in seconds. Thanks so much for a great solution.

Jan (The Smartest House)
Jan (The Smartest House)

March 10, 2017

Thanks for the feedback Pablo, we’re glad we could help :)
Enjoy your new Z-Wave device!

PABLO FERNANDO MONTERROSO
PABLO FERNANDO MONTERROSO

March 08, 2017

Wow!!! I had the problem with a GE outdoor outlet, tried for several days trying to pair, did a research, asked in Amazon questions and NOTHING!! Until I read this post, it took me less than a minute to exclude and then FINALLY could pair my ge outlet, I just can say THANK YOU VERY VERY MUCH!! I already was doing the paper work to return it to Amazon.

Jan (The Smartest House)
Jan (The Smartest House)

January 03, 2017

Hi Tom, this is a question for Wink support. We don’t work with this platform enough to have encountered a similar issue. Scene or event inclusion with other Z-Wave systems requires full configuration for the device so it’s possible the switch was not recognized properly and you may have to configure it. We recommend contacting Wink’s customer service though for best guidance on this.

Tom Acquavella
Tom Acquavella

December 30, 2016

I just added a GE outdoor smart switch to my wink 2 hub. It is used to power a low voltage transformer that light a carport. The device paired immediately. Works fine turning on and off from the app and works on a schudule. I can’t get it to respond to a simple robot. Ex: when garage door closes for 15 minutes turn of carport lights. Any ideas why it does not respond to a robot? Thanks

Jan (The Smartest House)
Jan (The Smartest House)

December 20, 2016

Hi ST, Unfortunately, Wink does not give you the option to change the device type within the interface so if a product is not recognized correctly out of the box, it means the product is not supported and you won’t be able to take full advantage of it using your Wink hub. Sorry!

ST
ST

December 19, 2016

Hello.

Through the use of exclusion/inclusion option provided here, I was able to add my ‘legacy’ Z-Wave devices in the Wink hub. Challenge is that they are getting added as Sirens and not the actual appliance or lamp module that they are. This only allows me to power on/off these devices and nothing else with them. Any suggestions on how to transfer the sirens to light or other areas of Wink app.

Jan (The Smartest House)
Jan (The Smartest House)

December 16, 2016

Hi Todd, there should be a confirmation message saying that the device has been successfully excluded. If you don’t see it, please try tapping the switch a few times very fast. If you’re still having issues connecting, then the device may be out of range and you may need a hand-held secondary controller (remote) to perform inclusion.

Todd
Todd

December 13, 2016

I have a Samsung Hub and trying to pair a GE Smartswitch model 12722. Once your in the “general device exclusion” screen and you put switch in pairing mode (which is supposed to be just turning the rocker switch on and off) should something change on the screen that would indicate to you that it worked?

Felix
Felix

December 02, 2016

Wow. Thanks man. A full hour wasted, this worked immediately!

Jan (The Smartest House)
Jan (The Smartest House)

November 10, 2016

Hi Annette, sorry it took me forever to reply, Almond’s documentation base is very modest so we had to actually go out and get their system to see how to perform exclusion. It looks like it’s the same screen where you Add devices, instead just click on Delete device on your panel and trigger the Aeon Labs module by pressing and releasing the action button a few times very quickly so the command can go through. Hope that helps!

Annette
Annette

October 08, 2016

I am trying to unfair, then repair a aeon appliance switch from a Almomd+ to another almond+.
No matter what I do, it will not disconnect, even though the hub does not recognize the switch…worked for hours and can not find a solution.

Jake Moses
Jake Moses

October 02, 2016

Thank you! How is it that you are the only person on the whole internet (including GE and SmartThings support) who knows about this? I was at a complete loss as to why my device could not be found.

Jan (The Smartest House)
Jan (The Smartest House)

April 29, 2016

Thanks for the feedback Anon! It’s great to hear that you found the tips helpful. Let us know if you ever have any questions about Z-Wave.

Anon
Anon

April 27, 2016

this did the trick!!! after a bunch of manual resets, using the controller’s exclusion step-by-step and trying a bunch of times – was about to throw in the towel but found these steps for the wink hub worked! thank you!!!

Jan (The Smartest House)
Jan (The Smartest House)

January 03, 2016

Billy, we’re glad to hear this trick worked for you! It’s good to remember this process in the future since it’s a common issue when switching between controllers or pairing devices which are not right next to the hub. Good luck building your Z-Wave network!

Billy McKee
Billy McKee

January 01, 2016

I took back an Iris system and kept 2 devices that I wanted to hook up to new Nexia Bridge. The glass break sensor hooked up immediately. The GE Outdoor Switch Module was stubborn, until I found this remedy. I had to unplug the bridge and take it under battery power and hit the minus button on the back holding it next to the GE switch 3 times (3 cycles – hit button, watch it blink for 30 seconds, and then glow steady – 3 times). At first this confused my Nexia app with an unknown error, so I had to remove the battery to reset the bridge. Upon re-hooking the bridge back up to my router and power supply, the app came back online as nothing ever happened and the GE switch was found in the very next attempt and is working like new! Thanks for this fix and posting it!!!

Leave a comment


Also in THE SMARTEST BLOG

Your Gift Guide to Z-Wave Hubs

December 08, 2017

The Smartest House Gift Guide to Z-Wave Hubs

Choosing the ultimate smart home system for your needs and lifestyle can be daunting if you don’t know what to look for. Each hub comes with its own advantages and limitations; a certain feature might be a godsend for someone else but a deal breaker for you. That’s why we’ve listed our top 3 Z-Wave hub recommendations below, including what we love about these hubs but also some things to consider when choosing the right one for you. And good news! They all support Alexa, so you can count on a voice-activated smart home this holiday season.

Continue Reading

The best Z-Wave Motion Sensors: Compared

June 08, 2017 12 Comments

Detailed Guide to the best Z-Wave Motion Sensors: Compared

You often ask us for recommendations: what are the best, most reliable Z-Wave motion sensors out there? The choice seems endless with new devices coming out every day. While we have our favorites, choosing the right sensor for YOU will depend on YOUR needs, lifestyle, and ideas on how to apply the product to your Z-Wave network and collection of devices. So we thought we should ask one of you to test and compare our best-selling smart home security sensors.

We wanted feedback from someone who has tested and programmed lots of Z-Wave devices but most importantly, from someone who has used them in real-life scenarios at home. The comments detailed below and the invaluable side-by-side comparison chart are by Kevin LaFramboise, an expert SmartThings user and the creator of some of the most advanced and stable custom device handlers for the popular platform.

Continue Reading

Can the Strips Sensor Really Last a Decade?

April 09, 2017 3 Comments

Can the Strips Sensor Really Last a Decade

It’s easy to be wary of claims of long-lasting battery life, as so many products out there promise reliable and worry-free battery power and then fail to deliver. So when the Sensative Strips Door/Window Sensor arrived to the market – a sensor thinner than two credit cards stacked together, and featuring a brand-new kind of battery that lasts for 10 years – some of us were skeptical. 

Sensative recently turned to Sony to put their product’s power consumption to the test with the help of Otii a new energy-optimization tool that measures and analyzes the power consumption behaviors of battery-powered devices. Of its many useful features, it allows the user to pinpoint the cause of a draining battery by syncing the software’s debug output with its power readings. Otii’s findings confirmed that the battery in Strips can last much longer than 10 years with optimal configuration and network conditions.

Continue Reading