March 04, 2015
Sometimes you just can’t pair a sensor or a switch with your Z-Wave controller, no matter what you try. You’ve done your research and installed similar devices without any problems. You’re positive this unit is compatible with your hub and yet it will not include. We have found a solution that will work most of the time if everything else has failed. As strange as it may sound, the trick is to exclude the item from your network.
How to unpair a Z-Wave device that has not been paired with your controller yet?Simply send the appropriate command to put the controller in “exclusion mode”. Keep in mind that every hub is a little different when it comes to executing this process.If you’re running your VeraLite, VeraEdge, VeraPlus, or VeraSecure on the latest UI7, try pairing your device and after inclusion times out simply hit the green Retry button in the bottom right corner - this will put the controller in exclusion mode. Proceed with activating the device in exclusion mode (check your manual for instructions). Vera will confirm the device was excluded in a message on top of the screen. Retry the inclusion process again afterwards.When dealing with older firmware, just press the exclusion ("-") button on the hub and proceed as with a regular exclusion/inclusion for a given product.Same thing for your Nexia Bridge - you may send the unpairing command straight from your hub by clicking the "-" button.Things get more complicated with controllers operated fully from an online app. Here are the step-by-step instructions for SmartThings and Wink general device exclusion:Start with resetting your SmartThings hub, then:
Once exclusion is completed, please try adding the device again by clicking on Add Thing in the SmartThings app and activating your device in inclusion mode.
March 10, 2017
Thanks for the feedback Pablo, we’re glad we could help :)
Enjoy your new Z-Wave device!
March 08, 2017
Wow!!! I had the problem with a GE outdoor outlet, tried for several days trying to pair, did a research, asked in Amazon questions and NOTHING!! Until I read this post, it took me less than a minute to exclude and then FINALLY could pair my ge outlet, I just can say THANK YOU VERY VERY MUCH!! I already was doing the paper work to return it to Amazon.
January 03, 2017
Hi Tom, this is a question for Wink support. We don’t work with this platform enough to have encountered a similar issue. Scene or event inclusion with other Z-Wave systems requires full configuration for the device so it’s possible the switch was not recognized properly and you may have to configure it. We recommend contacting Wink’s customer service though for best guidance on this.
December 30, 2016
I just added a GE outdoor smart switch to my wink 2 hub. It is used to power a low voltage transformer that light a carport. The device paired immediately. Works fine turning on and off from the app and works on a schudule. I can’t get it to respond to a simple robot. Ex: when garage door closes for 15 minutes turn of carport lights. Any ideas why it does not respond to a robot? Thanks
December 20, 2016
Hi ST, Unfortunately, Wink does not give you the option to change the device type within the interface so if a product is not recognized correctly out of the box, it means the product is not supported and you won’t be able to take full advantage of it using your Wink hub. Sorry!
December 19, 2016
Through the use of exclusion/inclusion option provided here, I was able to add my ‘legacy’ Z-Wave devices in the Wink hub. Challenge is that they are getting added as Sirens and not the actual appliance or lamp module that they are. This only allows me to power on/off these devices and nothing else with them. Any suggestions on how to transfer the sirens to light or other areas of Wink app.
December 16, 2016
Hi Todd, there should be a confirmation message saying that the device has been successfully excluded. If you don’t see it, please try tapping the switch a few times very fast. If you’re still having issues connecting, then the device may be out of range and you may need a hand-held secondary controller (remote) to perform inclusion.
December 13, 2016
I have a Samsung Hub and trying to pair a GE Smartswitch model 12722. Once your in the “general device exclusion” screen and you put switch in pairing mode (which is supposed to be just turning the rocker switch on and off) should something change on the screen that would indicate to you that it worked?
December 02, 2016
Wow. Thanks man. A full hour wasted, this worked immediately!
November 10, 2016
Hi Annette, sorry it took me forever to reply, Almond’s documentation base is very modest so we had to actually go out and get their system to see how to perform exclusion. It looks like it’s the same screen where you Add devices, instead just click on Delete device on your panel and trigger the Aeon Labs module by pressing and releasing the action button a few times very quickly so the command can go through. Hope that helps!
October 08, 2016
I am trying to unfair, then repair a aeon appliance switch from a Almomd+ to another almond+.
No matter what I do, it will not disconnect, even though the hub does not recognize the switch…worked for hours and can not find a solution.
October 02, 2016
Thank you! How is it that you are the only person on the whole internet (including GE and SmartThings support) who knows about this? I was at a complete loss as to why my device could not be found.
April 29, 2016
Thanks for the feedback Anon! It’s great to hear that you found the tips helpful. Let us know if you ever have any questions about Z-Wave.
April 27, 2016
this did the trick!!! after a bunch of manual resets, using the controller’s exclusion step-by-step and trying a bunch of times – was about to throw in the towel but found these steps for the wink hub worked! thank you!!!
January 03, 2016
Billy, we’re glad to hear this trick worked for you! It’s good to remember this process in the future since it’s a common issue when switching between controllers or pairing devices which are not right next to the hub. Good luck building your Z-Wave network!
January 01, 2016
I took back an Iris system and kept 2 devices that I wanted to hook up to new Nexia Bridge. The glass break sensor hooked up immediately. The GE Outdoor Switch Module was stubborn, until I found this remedy. I had to unplug the bridge and take it under battery power and hit the minus button on the back holding it next to the GE switch 3 times (3 cycles – hit button, watch it blink for 30 seconds, and then glow steady – 3 times). At first this confused my Nexia app with an unknown error, so I had to remove the battery to reset the bridge. Upon re-hooking the bridge back up to my router and power supply, the app came back online as nothing ever happened and the GE switch was found in the very next attempt and is working like new! Thanks for this fix and posting it!!!
March 14, 2017
We get a lot of inquiries from Wink users trying to connect Z-Wave devices which should "technically" work with their hub but are not listed on the device list in the Wink hub.
You can include most on/off Z-Wave products to Wink and Wink 2, including light switches, plug-in modules, dimmers, and even multi-channel devices such as our popular Zooz Power Strip which allows you to control 5 outlets individually.
Since Wink's support is not very obvious on how to include these "generic" Z-Wave devices to your network, we created this step-by-step guide with easy-to-follow instructions and screenshots to make everything super clear.
We hope it helps you enjoy your Z-Wave system even more!
September 14, 2016
The Fibaro Dimmer 2 has been available in Europe for quite some time and listed on the Fibaro US website as “coming soon” for too many months to count. Fibaro has made several of their Z-Wave devices available in the states (RGBW controller, Motion sensor, Flood sensor, etc.) and all of them have generally been well received. The company really does set a high standard for quality home automation devices. So, with that being said, does the Dimmer 2 live up to the Fibaro name and was it worth the wait? Read on to find out if this device stands out in the crowded IoT market.
The size of the Dimmer 2 quite a bit smaller than the Aeon Labs Micro Dimmer (the competing US in wall dimmer). This will make it a little easier to fit into your switch box. One thing that sets this device apart is that it has two switch ports (labeled S1 & S2). There are a couple different uses for the second switch port, so it is a great addition to have. Read more
July 15, 2016
For those of us interested in home automation, this might be a familiar scenario: You’ve bought that new 4-in-1 sensor you’ve wanted for a while, and rush to unwrap the package like a kid on Christmas Day. Then you insert the batteries and make your way to your SmartThings hub to include it into your network. And then the disappoint descends: it’s a sensor that’s new on the market, and it’s more complicated than a simple on/off device. It will probably take a while before SmartThings provides official support for it. So how do you include a Z-Wave device to your hub if it's not on the list?
This is where custom device handlers come in: community members will often develop their own code to be able to use new devices with SmartThings. They usually publish them on development platforms like GitHub and then post a link to the code on the SmartThings forum. But they don’t always include instructions on how to install the custom device handler and assign it to the device. The average user may think it’s a complicated process, when in fact it’s quite simple! Read more