March 04, 2015
Sometimes you just can’t pair a sensor or a switch with your Z-Wave controller, no matter what you try. You’ve done your research and installed similar devices without any problems. You’re positive this unit is compatible with your hub and yet it will not include. We have found a solution that will work most of the time if everything else has failed. As strange as it may sound, the trick is to exclude the item from your network.
How to unpair a Z-Wave device that has not been paired with your controller yet?Simply send the appropriate command to put the controller in “exclusion mode”. Keep in mind that every hub is a little different when it comes to executing this process.If you’re running your VeraLite, VeraEdge, VeraPlus, or VeraSecure on the latest UI7, try pairing your device and after inclusion times out simply hit the green Retry button in the bottom right corner - this will put the controller in exclusion mode. Proceed with activating the device in exclusion mode (check your manual for instructions). Vera will confirm the device was excluded in a message on top of the screen. Retry the inclusion process again afterwards.When dealing with older firmware, just press the exclusion ("-") button on the hub and proceed as with a regular exclusion/inclusion for a given product.Same thing for your Nexia Bridge - you may send the unpairing command straight from your hub by clicking the "-" button.Things get more complicated with controllers operated fully from an online app. Here are the step-by-step instructions for SmartThings and Wink general device exclusion:Start with resetting your SmartThings hub, then:
Once exclusion is completed, please try adding the device again by clicking on Add Thing in the SmartThings app and activating your device in inclusion mode.
October 04, 2017
Thank you for this! I was trying to setup a hub for the first time and about 6 THINGS would not connect. I see this was written in 2015 and now it 2017 it is still relevant.
July 29, 2017
I answered my own question on controlling one device with Nexia bridge and SmartThings hub… no.
I am just starting to experiment with smart home devices and had two different systems working before activating a SmartThings hub: 1) iHome ISP6X SmartPlug (compatible with SmartThings) controlled by the Android app, and 2) Nexia RP100 wall plug controlled by a Nexia wi-fi thermostat with built-in Z-Wave bridge. Do the two devices need to be removed from the iHome and Nexia controllers before they can be added to SmartThings, or can each be connected to two controllers (e.g. Nexia bridge and SmartThings hub)?
July 07, 2017
Thanks work perfect
May 29, 2017
This worked for me! Thanks!
May 02, 2017
Our pleasure John, it’s great to hear the article solved your issue!
Excellent work. This resolved a days old issue with my GE switch in seconds. Thanks so much for a great solution.
March 10, 2017
Thanks for the feedback Pablo, we’re glad we could help :)
Enjoy your new Z-Wave device!
March 08, 2017
Wow!!! I had the problem with a GE outdoor outlet, tried for several days trying to pair, did a research, asked in Amazon questions and NOTHING!! Until I read this post, it took me less than a minute to exclude and then FINALLY could pair my ge outlet, I just can say THANK YOU VERY VERY MUCH!! I already was doing the paper work to return it to Amazon.
January 03, 2017
Hi Tom, this is a question for Wink support. We don’t work with this platform enough to have encountered a similar issue. Scene or event inclusion with other Z-Wave systems requires full configuration for the device so it’s possible the switch was not recognized properly and you may have to configure it. We recommend contacting Wink’s customer service though for best guidance on this.
December 30, 2016
I just added a GE outdoor smart switch to my wink 2 hub. It is used to power a low voltage transformer that light a carport. The device paired immediately. Works fine turning on and off from the app and works on a schudule. I can’t get it to respond to a simple robot. Ex: when garage door closes for 15 minutes turn of carport lights. Any ideas why it does not respond to a robot? Thanks
December 20, 2016
Hi ST, Unfortunately, Wink does not give you the option to change the device type within the interface so if a product is not recognized correctly out of the box, it means the product is not supported and you won’t be able to take full advantage of it using your Wink hub. Sorry!
December 19, 2016
Through the use of exclusion/inclusion option provided here, I was able to add my ‘legacy’ Z-Wave devices in the Wink hub. Challenge is that they are getting added as Sirens and not the actual appliance or lamp module that they are. This only allows me to power on/off these devices and nothing else with them. Any suggestions on how to transfer the sirens to light or other areas of Wink app.
December 16, 2016
Hi Todd, there should be a confirmation message saying that the device has been successfully excluded. If you don’t see it, please try tapping the switch a few times very fast. If you’re still having issues connecting, then the device may be out of range and you may need a hand-held secondary controller (remote) to perform inclusion.
December 13, 2016
I have a Samsung Hub and trying to pair a GE Smartswitch model 12722. Once your in the “general device exclusion” screen and you put switch in pairing mode (which is supposed to be just turning the rocker switch on and off) should something change on the screen that would indicate to you that it worked?
December 02, 2016
Wow. Thanks man. A full hour wasted, this worked immediately!
November 10, 2016
Hi Annette, sorry it took me forever to reply, Almond’s documentation base is very modest so we had to actually go out and get their system to see how to perform exclusion. It looks like it’s the same screen where you Add devices, instead just click on Delete device on your panel and trigger the Aeon Labs module by pressing and releasing the action button a few times very quickly so the command can go through. Hope that helps!
October 08, 2016
I am trying to unfair, then repair a aeon appliance switch from a Almomd+ to another almond+.
No matter what I do, it will not disconnect, even though the hub does not recognize the switch…worked for hours and can not find a solution.
October 02, 2016
Thank you! How is it that you are the only person on the whole internet (including GE and SmartThings support) who knows about this? I was at a complete loss as to why my device could not be found.
April 29, 2016
Thanks for the feedback Anon! It’s great to hear that you found the tips helpful. Let us know if you ever have any questions about Z-Wave.
April 27, 2016
this did the trick!!! after a bunch of manual resets, using the controller’s exclusion step-by-step and trying a bunch of times – was about to throw in the towel but found these steps for the wink hub worked! thank you!!!
January 03, 2016
Billy, we’re glad to hear this trick worked for you! It’s good to remember this process in the future since it’s a common issue when switching between controllers or pairing devices which are not right next to the hub. Good luck building your Z-Wave network!
January 01, 2016
I took back an Iris system and kept 2 devices that I wanted to hook up to new Nexia Bridge. The glass break sensor hooked up immediately. The GE Outdoor Switch Module was stubborn, until I found this remedy. I had to unplug the bridge and take it under battery power and hit the minus button on the back holding it next to the GE switch 3 times (3 cycles – hit button, watch it blink for 30 seconds, and then glow steady – 3 times). At first this confused my Nexia app with an unknown error, so I had to remove the battery to reset the bridge. Upon re-hooking the bridge back up to my router and power supply, the app came back online as nothing ever happened and the GE switch was found in the very next attempt and is working like new! Thanks for this fix and posting it!!!
June 08, 2017
You often ask us for recommendations: what are the best, most reliable Z-Wave motion sensors out there? The choice seems endless with new devices coming out every day. While we have our favorites, choosing the right sensor for YOU will depend on YOUR needs, lifestyle, and ideas on how to apply the product to your Z-Wave network and collection of devices. So we thought we should ask one of you to test and compare our best-selling smart home security sensors. We wanted feedback from someone who has tested and programmed lots of Z-Wave devices but most importantly, from someone who has used them in real-life scenarios at home. The comments detailed below and the invaluable side-by-side comparison chart are by Kevin LaFramboise, an expert SmartThings user and the creator of some of the most advanced and stable custom device handlers for the popular platform.
April 09, 2017
It’s easy to be wary of claims of long-lasting battery life, as so many products out there promise reliable and worry-free battery power and then fail to deliver. So when the Sensative Strips Door/Window Sensor arrived to the market – a sensor thinner than two credit cards stacked together, and featuring a brand-new kind of battery that lasts for 10 years – some of us were skeptical.
Sensative recently turned to Sony to put their product’s power consumption to the test with the help of Otii – a new energy-optimization tool that measures and analyzes the power consumption behaviors of battery-powered devices. Of its many useful features, it allows the user to pinpoint the cause of a draining battery by syncing the software’s debug output with its power readings. Otii’s findings confirmed that the battery in Strips can last much longer than 10 years with optimal configuration and network conditions.
March 14, 2017
We get a lot of inquiries from Wink users trying to connect Z-Wave devices which should "technically" work with their hub but are not listed on the device list in the Wink hub.
You can include most on/off Z-Wave products to Wink and Wink 2, including light switches, plug-in modules, dimmers, and even multi-channel devices such as our popular Zooz Power Strip which allows you to control 5 outlets individually.
Since Wink's support is not very obvious on how to include these "generic" Z-Wave devices to your network, we created this step-by-step guide with easy-to-follow instructions and screenshots to make everything super clear.
We hope it helps you enjoy your Z-Wave system even more!