Sometimes you just can’t pair a sensor or a switch with your Z-Wave hub, no matter what you try. You’ve done your research and installed similar devices without any problems. You’re positive this unit is compatible with your hub and yet it will not include.
We have found a solution that will work most of the time if everything else has failed. As strange as it may sound, the trick is to exclude the item from your network.
How to unpair a Z-Wave device that has not been paired with your controller yet?
Simply send the appropriate command to put the controller in “exclusion mode”. Keep in mind that every hub is a little different when it comes to executing this process and you’ll want to have your device manual around to perform the device-specific exclusion confirmation (e.g., a physical button press) which is unique for every device.
Here are the step-by-step exclusion instructions for the most popular Z-Wave systems:
Once exclusion is completed, please try adding the device again by clicking the "+" icon on the home screen, selecting "Add device" from the drop-down menu, and clicking on Scan Nearby or Scan QR Code if your device supports SmartStart.
While the app is looking for new devices, perform the device-specific inclusion confirmation (e.g., a physical button press).
After the exclusion process, try including the device again. And don't forget to check if the product is supported by Wink here.
NOTE: Sometimes, you will have to repeat the above process a few times before the unit is excluded. Always look for the appropriate indicator that the device is ready to be paired, like a flashing LED light.
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Dave Hardin
June 01, 2018
Best advice ever for Z-Wave problems !!! Worked like a charm on two Kwikset Locks.