March 29, 2015
We have solved hundreds of smart home mysteries in our long and complicated history of home automation tech support. But there are a few cases which keep coming back due to poor documentation and lack of resources online. So here you go Google, we’ve put together a series of short articles to help you troubleshoot our most popular Z-Wave products.
Let’s start from the basics - the gateway home controller. You got your Vera (either the classic VeraLite or the new VeraEdge) and you’re ready to start building your smart home emporium. Only, when you try registering the hub, you keep getting the following error message: "Unit not available for assign".
Right before the message popped out, you had probably seen this screen:
If the set-up client asks you to enter the serial number and mac address manually, it means something has already gone wrong. The unit is to be detected by your network automatically and you should never come across that screen.
The most common mistake is not updating the firmware when the set-up client asks you to. If you’ve missed that step you can always go back and perform the firmware update or use this link: firmware.getvera.com
Another reason for the screen to pop up might be that your Vera is not properly connected to the router. Make sure all indicators on the hub are lit up in green.
Now, there is an urban legend out there that if you get the said error message, your Vera had already been assigned to a different account and therefore used by someone else before you. It’s very unlikely that an authorized dealer would sell a used unit as a new one. Even if you bought a refurbished Vera, it must have already gone through complete reset.
But when in doubt, you may always contact Vera Control - they have access to all account information ever associated with a given unit by its unique serial number.
If you’re not sure about the source of your product, it’s easy to check the list of unauthorized dealers compiled on the manufacturer’s website.
Are you having other issues with Vera? Ask us in the comments below, we'll try to help!
August 27, 2015
In this case, we recommend contacting Vera Support directly and they will be able to assist you with resetting your account information: http://getvera.com/support/
Let us know if you have any other questions!
August 16, 2015
My electrician set up this vera edge with his name and password for my house. now that i lost that information i need to reset it so i can use my use name and password. serial number is 45000869 and mac id is d42122c02419
November 05, 2018
Winterizing your home used to mean lots of physical labor - caulking windows, installing heavier drapes, maybe even changing out older windows and doors that were too efficient at releasing insulated air. Winter prep can still mean all of the above, but new Z-Wave technology has made certain aspects of winterization easier while adding another level of protection as those temperatures drop.
Here’s what we’re using to stay cozy and make sure our energy bills don’t make us freeze in our tracks:
This is one of our winter must-haves. It’s the first Z-Wave line voltage thermostat in North America (but be careful, it won’t work with forced air systems!). Use it to control electric baseboards and convector heaters all from your Z-Wave hub’s app interface. Reduce your energy consumption by 30% with custom heating schedules, or just switch to the thermostat’s built-in Economy mode to keep things efficient.
December 08, 2017
Choosing the ultimate smart home system for your needs and lifestyle can be daunting if you don’t know what to look for. Each hub comes with its own advantages and limitations; a certain feature might be a godsend for someone else but a deal breaker for you. That’s why we’ve listed our top 3 Z-Wave hub recommendations below, including what we love about these hubs but also some things to consider when choosing the right one for you. And good news! They all support Alexa, so you can count on a voice-activated smart home this holiday season.
June 08, 2017
You often ask us for recommendations: what are the best, most reliable Z-Wave motion sensors out there? The choice seems endless with new devices coming out every day. While we have our favorites, choosing the right sensor for YOU will depend on YOUR needs, lifestyle, and ideas on how to apply the product to your Z-Wave network and collection of devices. So we thought we should ask one of you to test and compare our best-selling smart home security sensors. We wanted feedback from someone who has tested and programmed lots of Z-Wave devices but most importantly, from someone who has used them in real-life scenarios at home. The comments detailed below and the invaluable side-by-side comparison chart are by Kevin LaFramboise, an expert SmartThings user and the creator of some of the most advanced and stable custom device handlers for the popular platform.