March 29, 2015
We have solved hundreds of smart home mysteries in our long and complicated history of home automation tech support. But there are a few cases which keep coming back due to poor documentation and lack of resources online. So here you go Google, we’ve put together a series of short articles to help you troubleshoot our most popular Z-Wave products.
Let’s start from the basics - the gateway home controller. You got your Vera (either the classic VeraLite or the new VeraEdge) and you’re ready to start building your smart home emporium. Only, when you try registering the hub, you keep getting the following error message: "Unit not available for assign".
Right before the message popped out, you had probably seen this screen:
If the set-up client asks you to enter the serial number and mac address manually, it means something has already gone wrong. The unit is to be detected by your network automatically and you should never come across that screen.
The most common mistake is not updating the firmware when the set-up client asks you to. If you’ve missed that step you can always go back and perform the firmware update or use this link: firmware.getvera.com
Another reason for the screen to pop up might be that your Vera is not properly connected to the router. Make sure all indicators on the hub are lit up in green.
Now, there is an urban legend out there that if you get the said error message, your Vera had already been assigned to a different account and therefore used by someone else before you. It’s very unlikely that an authorized dealer would sell a used unit as a new one. Even if you bought a refurbished Vera, it must have already gone through complete reset.
But when in doubt, you may always contact Vera Control - they have access to all account information ever associated with a given unit by its unique serial number.
If you’re not sure about the source of your product, it’s easy to check the list of unauthorized dealers compiled on the manufacturer’s website.
Are you having other issues with Vera? Ask us in the comments below, we'll try to help!
August 27, 2015
In this case, we recommend contacting Vera Support directly and they will be able to assist you with resetting your account information: http://getvera.com/support/
Let us know if you have any other questions!
August 16, 2015
My electrician set up this vera edge with his name and password for my house. now that i lost that information i need to reset it so i can use my use name and password. serial number is 45000869 and mac id is d42122c02419
March 14, 2017
We get a lot of inquiries from Wink users trying to connect Z-Wave devices which should "technically" work with their hub but are not listed on the device list in the Wink hub.
You can include most on/off Z-Wave products to Wink and Wink 2, including light switches, plug-in modules, dimmers, and even multi-channel devices such as our popular Zooz Power Strip which allows you to control 5 outlets individually.
Since Wink's support is not very obvious on how to include these "generic" Z-Wave devices to your network, we created this step-by-step guide with easy-to-follow instructions and screenshots to make everything super clear.
We hope it helps you enjoy your Z-Wave system even more!
September 14, 2016
The Fibaro Dimmer 2 has been available in Europe for quite some time and listed on the Fibaro US website as “coming soon” for too many months to count. Fibaro has made several of their Z-Wave devices available in the states (RGBW controller, Motion sensor, Flood sensor, etc.) and all of them have generally been well received. The company really does set a high standard for quality home automation devices. So, with that being said, does the Dimmer 2 live up to the Fibaro name and was it worth the wait? Read on to find out if this device stands out in the crowded IoT market.
The size of the Dimmer 2 quite a bit smaller than the Aeon Labs Micro Dimmer (the competing US in wall dimmer). This will make it a little easier to fit into your switch box. One thing that sets this device apart is that it has two switch ports (labeled S1 & S2). There are a couple different uses for the second switch port, so it is a great addition to have. Read more
July 15, 2016
For those of us interested in home automation, this might be a familiar scenario: You’ve bought that new 4-in-1 sensor you’ve wanted for a while, and rush to unwrap the package like a kid on Christmas Day. Then you insert the batteries and make your way to your SmartThings hub to include it into your network. And then the disappoint descends: it’s a sensor that’s new on the market, and it’s more complicated than a simple on/off device. It will probably take a while before SmartThings provides official support for it. So how do you include a Z-Wave device to your hub if it's not on the list?
This is where custom device handlers come in: community members will often develop their own code to be able to use new devices with SmartThings. They usually publish them on development platforms like GitHub and then post a link to the code on the SmartThings forum. But they don’t always include instructions on how to install the custom device handler and assign it to the device. The average user may think it’s a complicated process, when in fact it’s quite simple! Read more