Find the answers to the most common shipping and delivery questions below. Need more info? Contact us and we'll be happy to help!
    Q: I just placed my order, when will it ship?

    A: All orders placed by 3:30 PM ET are typically shipped on the same day. Please give us additional 48 hours on a business day to process your order during our popular sale events. We ship Mon - Fri and small packages are shipped via USPS on Saturday mornings as well (cut-off time is 11:00 AM ET). If you place your order later in the afternoon, it will be shipped on the next business day.

    Q: How long does FREE shipping take?

    A: We'll still ship your order right away and the delivery times vary from 4 business days in the East coast to 10 business days on the West coast and rural areas. All orders ship from our warehouse in NJ.

    Q: Which shipping rates guarantee delivery times?

    A: Currently not even USPS Express or UPS 2nd / Next Day are guaranteed services. Please note that USPS Priority 1-Day / 2-Day shipping is NOT an overnight or express service and it is not guaranteed, it's an estimated delivery time that can take up to 18 business days. UPS does not deliver on Saturdays without additional fees so Next Day service for orders placed on Fridays before 2PM ET can be expected to arrive on Monday.

    Q: When will I receive the tracking number?

    A: We'll send you the tracking number via email as soon as your order ships. You'll also receive an email from us once your order is delivered.

    Q: My tracking number hasn't updated for a few days, what's going on?

    A: While most packages arrive within 4-10 days, it may take as long as 3 weeks now for USPS mail to arrive. All carriers are experiencing delays due to COVID and we start an inquiry with the carrier if your order still hasn't been delivered after 18 days.

    Q: My tracking number shows the package was delivered but I never received it. What should I do?

    A: As carriers are under pressure to meet their contractual deadlines, they will sometimes scan a package as delivered prematurely. Please give it a couple of days and if the package still doesn't arrive, get in touch with your local post office, they may have the package waiting for you. If you believe the package has been stolen, please contact the carrier and/or your local authorities. We are not responsible for packages stolen from your property once they are delivered.

    Q: How can I cancel my order?

    A: Just reply to your order confirmation email requesting a cancellation within 30 minutes of making the purchase. We fast process all orders close to our pick-up time at 3:30 PM ET so please get in touch as soon as possible so we can assist you with the cancellation before the package leaves our warehouse.

    Q: Do you ship to Canada?

    A: Unfortunately, we no longer ship to Canada. Most items we sell are available from Home Tech Solution, our partner located in Ottawa so you can purchase your Z-Wave devices locally, with no extra import fees and quicker delivery. You're free to use forwarding services from US to Canada that allow you purchase goods from US stores with shipping to a domestic address.

    Q: Do you ship to hotels?

    A: Unfortunately, we cannot ship packages to hotels due to an increased number of incidents of lost, stolen, or mishandled packages.

    Q: I'm located outside of the US, are custom fees and local taxes included in the shipping charges?

    A: The international shipping fee includes transit costs only and additional custom fees or local taxes may apply. These extra fees are NOT included in the shipping cost and you will be responsible to cover any import taxes upon delivery. Please note: return shipping costs are not included for international orders even if you need to return a defective item. We do cover replacement shipping for a defective product. Please remember to check the Z-Wave frequency of your hub before ordering any US devices.