SHIPPING & DELIVERY FAQ

Find the answers to the most common shipping and delivery questions below. Need more info? Contact us and we'll be happy to help!

Q: I just placed my order, when is it going to ship?

A: All orders placed by 3:30 PM ET are typically shipped on the same day. We ship Mon - Fri and small packages are shipped via USPS on Saturday mornings as well (cut-off time is 11:00 AM ET). If you place your order later in the afternoon, it will be shipped on the next business day.

Q: How long does FREE shipping take?

A: We'll still ship your order right away and the delivery times vary from 2 business days in the East coast to 5 business days on the West coast and rural areas. All orders ship from our warehouse in NJ.

Q: Which shipping rates guarantee delivery times?

A: Currently only USPS Express and UPS 2nd Day or faster are guaranteed services. UPS Ground and Priority / First Class Mail are not guaranteed and are subject to carrier-related delays. Please note that USPS Priority 1-Day / 2-Day shipping is NOT an overnight or express service and it is not guaranteed. You need to look for Express service from USPS for a guaranteed 1 or 2-day delivery.

Q: When will I receive the tracking number?

A: We'll send you the tracking number via email as soon as your order ships. You'll also receive an email from us once your order is delivered.

Q: My tracking number hasn't updated for a few days, what's going on?

A: While most packages arrive within 3-6 days, it may take as long as 3 weeks now for USPS mail to arrive. All carriers are experiencing delays due to COVID and we start an inquiry with the carrier if your order still hasn't been delivered after 18 days.

Q: My tracking number shows the package was delivered but I never received it. What should I do?

A: As carriers are under pressure to meet their contractual deadlines, they will sometimes scan a package as delivered prematurely. Please give it a couple of days and if the package still doesn't arrive, get in touch with your local post office, they may have the package waiting for you. If you're not able to get any information on the package, please let us know and we'll open an investigation with the carrier.

Q: How can I cancel my order?

A: Just reply to your order confirmation email requesting a cancellation within 30 minutes of making the purchase. We fast process all orders close to our pick-up time at 3:30 PM ET so please get in touch as soon as possible so we can assist you with the cancellation before the package leaves our warehouse.

Q: Do you ship to Canada?

A: Unfortunately, we no longer ship to Canada. Most items we sell are available on Amazon.ca and you're free to use forwarding services from US to Canada that allow you purchase goods from US stores with shipping to a domestic address. We're sorry for the inconvenience!

Q: I'm located outside of the US, are custom fees and local taxes included in the shipping charges?

A: The international shipping fee includes transit costs only and additional custom fees or local taxes may apply. These extra fees are NOT included in the shipping cost and you will be responsible to cover any import taxes upon delivery. Please remember to check the Z-Wave frequency of your hub before ordering any US devices.