A: All orders placed by 3:30 PM ET are typically shipped on the same day. Please give us additional 48 hours on a business day to process your order during our popular sale events. We ship Mon - Fri and small packages are shipped via USPS on Saturday mornings as well (cut-off time is 11:00 AM ET). If you place your order later in the afternoon, it will be shipped on the next business day.
A: We'll still ship your order right away and the delivery times vary from 4 business days in the East coast to 10 business days on the West coast and rural areas. All orders ship from our warehouse in NJ.
A: Currently not even USPS Express or UPS 2nd / Next Day are guaranteed services due to the COVID crisis. Please note that USPS Priority 1-Day / 2-Day shipping is NOT an overnight or express service and it is not guaranteed, it's an estimated delivery time that can take up to 18 business days.
A: We'll send you the tracking number via email as soon as your order ships. You'll also receive an email from us once your order is delivered.
A: While most packages arrive within 4-10 days, it may take as long as 3 weeks now for USPS mail to arrive. All carriers are experiencing delays due to COVID and we start an inquiry with the carrier if your order still hasn't been delivered after 18 days.
A: As carriers are under pressure to meet their contractual deadlines, they will sometimes scan a package as delivered prematurely. Please give it a couple of days and if the package still doesn't arrive, get in touch with your local post office, they may have the package waiting for you. If you're not able to get any information on the package, please let us know and we'll open an investigation with the carrier.
A: Just reply to your order confirmation email requesting a cancellation within 30 minutes of making the purchase. We fast process all orders close to our pick-up time at 3:30 PM ET so please get in touch as soon as possible so we can assist you with the cancellation before the package leaves our warehouse.
A: Unfortunately, we no longer ship to Canada. Most items we sell are available from Home Tech Solution, our partner located in Ottawa so you can purchase your Z-Wave devices locally, with no extra import fees and quicker delivery. You're free to use forwarding services from US to Canada that allow you purchase goods from US stores with shipping to a domestic address. We're sorry for the inconvenience!
A: The international shipping fee includes transit costs only and additional custom fees or local taxes may apply. These extra fees are NOT included in the shipping cost and you will be responsible to cover any import taxes upon delivery. Please note: return shipping costs are not included for international orders even if you need to return a defective item. We do cover replacement shipping for a defective product. Please remember to check the Z-Wave frequency of your hub before ordering any US devices.