We accept refunds and exchanges.

Please note! Always contact The Smartest House first for return instructions at before sending any product back to us.

Our return policy is 30 days. Once 30 days from the date of delivery pass, you are not eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It also has to arrive in its original packaging back to us.

We require a receipt or proof of purchase to finalize any return.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, damaged, or with parts missing for reasons not related to our error.
Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within several business days.

Delayed or missing refunds
If you have not received a refund within several days from the date of approval, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. That might be due to extended processing time on their side.
Once you complete all of the steps above and still have not received your refund, please contact us at so we can assist you.

Sale items
Please contact us via to inquire about returning a discounted item.
Only regular priced items are eligible for a full refund, sale items unfortunately cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please send us an e-mail to, then ship your item to:
Lorenz HD
274 Flanders Netcong RD,
Flanders NJ, 07836-9608.

To return your product, please ship your product to:
Lorenz HD
274 Flanders Netcong RD,
Flanders NJ, 07836-9608

You are responsible for shipping costs associated with the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time of arrival for a replacement product may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for missing or stolen items while in transit with any shipping or forwarding agency.